Telecom or broadly Communications domain outlines its existence and growth by the technology that governs it. At Pratham Software (PSI), we can partner right from identifying your requirements spanning development, deployment, commissioning and ongoing upgrade, support and maintenance of client systems.
Our experts with their years of experience help ISVs, OEMs, SI and Communication Service Providers (CSPs) realize greater ROI and manage end users in an effective manner.
With call center services, we provide you an effective suite of solutions that can help you to know and manage your customers in the best possible productive way.
We offer feature rich offerings like:
- IVRS Based menu traversal to offer static and dynamic information
- CTI enabled CRM to dig CLI and client details for faster turnaround time and customer service
- Voice Logger to offer improved quality monitoring and help bring compliance
- Integration of SMS, Email and Fax enabling prompt information and authorization
- Dialer and ACD to operate effectively with minimum resource
- Incorporate chat modules for better response rate for visitors on the website
- Enable real-time reporting for analytical data inference
When a CRM application is deployed on a large scale within a set-up, it requires tremendous preparation and planning. We just don’t create the application for you, we proficiently plan and deploy the same with seamless end-to-end integration, which comprises:
- Scope Signing
- Key Personnel Identification
- Onsite Knowledge Acquisition
- Offsite Simulation
- Offsite Infrastructure Setup
- Project Plan Signoff
- Offsite Team Formation & training
- Offsite Project Execution – Pilot
- Offsite Project Execution – Mainstream