Pratham Software (PSI) specializes in enterprise modernization and B2B SaaS, catering to clients across North America, Europe, Australia, and India. PSI partners with clients to drive digital adoption and modernization, leveraging expertise in Cloud, AI, and Data Science.
Transformed support efficiency with Centralized AI Chatbot powered by Azure OpenAI 4o
Transformed support efficiency with Centralized AI Chatbot powered by Azure OpenAI 4o
A leading European construction ERP provider with 50+ years of market presence. The client was manually managing the internal and external queries, ranging from product support to payroll and troubleshooting that led to rising operational costs and slow response times.
Business Challenges
Manual query handling
Scattered information sources
Slow response times
Rising support costs
Solution Delivered
Deployed Azure OpenAI GPT-4o with BYOD chat functionality
key issues’ summarization from Jira tickets and extraction of insights from solution docs
Delivered contextual, actionable steps in simple language
Enabled voice-based chat, multilingual translations, and OTP-based secure access
Users receive notifications, can raise follow-up tickets, and access support hands-free
Impact & Outcomes
30% reduction in support tickets
Scalable and automated support operations
Faster query resolution with consistent accuracy
Elevated customer and employee experience
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