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Transformed an onboard digital commerce platform for airline industry. Cloud PoS uplifts passenger spend by 29%

The client is a European technology provider offering digital retail experiences for the airline and rail industry. Their platform enables on-board sales of duty-free items, food, and beverages while managing inventory, payments, and crew operations. PSI has partnered with them for over six years, enhancing both their POS application and backend systems.

Challenges

Business Challenges

  • Offline card payment transaction processing
  • Lack of real-time data sync across multiple ePOS
  • Legacy Windows 8 desktop application
  • Limited operational reporting capabilities

Solution Delivered

  • Integrated offline payments via Adyen, AndersonZaks and Square platforms
  • Edge cloud solution enabling real-time device synchronization within aircraft
  • Developed a modern, web-based POS platform
  • Delivered comprehensive reporting across sales, inventory, and reconciliation metrics
Solutions

Impact & Outcomes

  • 41% increase in in-seat order transactions

  • 29% increase in spend per passenger

  • 42% boost in average order value

  • Streamlined global operations with a unified platform built to scale

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