Pratham Software (PSI) specializes in enterprise modernization and B2B SaaS, catering to clients across North America, Europe, Australia, and India. PSI partners with clients to drive digital adoption and modernization, leveraging expertise in Cloud, AI, and Data Science.
Transformed an ebilling platform into a scalable, PCI-compliant payment backbone
Transformed an ebilling platform into a scalable, PCI-compliant payment backbone
The client provides an integrated eBilling and payment solutions for large enterprises across industries. It serves as the payment backbone supporting account receivable strategies at scale. PSI has been the strategic development partner for this solution since 2008.
Business Challenges
Managing data isolation across a multi-tenant client environment
Meeting stringent PCI/DSS, HIPAA, and NACHA compliance
Scaling infrastructure to handle large volumes of billing and payment data
Supporting multiple payment gateways with fast onboarding capabilities
Solution Delivered
Built a multitenant architecture with full data isolation per client
Implemented end-to-end encryption across all data stages
Enabled multiple payment gateways including PayPal, Authorize.net, NACHA and others
Delivered flexible payment options — Auto-Pay, QuickPay, Pay by Text, and IVR Pay by Phone
Achieved Level 1 PCI/DSS compliance alongside HIPAA and NACHA certifications
IVR Touch Tone Payment recorded a first-time call success rate of 97.25% or higher
Delivered consistent sub-second response times with detailed audit logs
Self-serve billing dashboards, analytics and multi-account management
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